Moving home with Virgin Media 2020

While you might feel like you have a handle on some aspects of moving house (like not forgetting to pack the kettle). What you need to do with your Virgin Media during your move is something to add to your long list of things that you probably have no clue how to deal with.

Luckily Virgin have a service that should make the process relatively easy and stress free. They recommend giving them at least 30 days’ notice before the date of your move, so make sure this isn’t something you leave to the last minute. Otherwise you may experience some service disruption!

Step 1 – Ensure your new address is Virgin compatible.

Virgin Media doesn’t cover every area of the UK, so you will need to check. Simply search for your postcode on the Virgin – Home Moves section of their website
If your new house is compatible then you can continue with the process.

If not and you still have a while left on your contract, then you will have to pay an early disconnection fee. This fee is calculated on an individual basis but is capped at £240, so you will not have to pay any more than that. If this applies to you then give this number a call so they can get you disconnected 0345 141 0111. 

Step 2 – Details you will need to provide.

  • Account number (found on your bill or ebill).
  • Current/old and new address.
  • Contact number.
  • Moving out date.
  • Moving In date.
  • Preferred installation date. (If required)

All this information can be submitted online or over the phone.

Step 3 – What to do on the day of the move.

Once it comes time for your move you will need to bring all of your Virgin devices and connections. Such as set top boxes, Broadband Hub, home phone, cables and splitters (where required).

Step 4 – Installation

If your new home hasn’t had Virgin before than you will need to organise for an engineer to come and set up your services. This can be done through the same process you will already have done above.

If you need a hand with your removals in Coventry, or if you want to ask us any questions. Please contact us using the contact us page. Alternatively you can give us a call on 02476 332 889 or email us at Here at Keebles Removals Coventry we have many years of expertise in the removals and storage industry, and we will be more than happy to help!

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